Clients currently in arrears for services do not qualify for SLA claims. Clients participating in malicious or aggressive activities, thereby causing attacks or counterattacks, do not qualify for SLA claims and shall be in violation of the AUP.

Network downtime is measured from the time the network is 100% unreachable until connectivity has been restored. Any scheduled downtime or network maintenance will not apply towards this downtime calculation. The 100% network uptime guarantee does not apply to any software or services running on a client's server and/or account, nor to any hardware within a client's server.